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Refund policy

Effective November 8, 2026

Summary

We want you to be confident when purchasing an OpenGray workspace plan. You may request a full refund within 14 days of purchase provided the workspace plan allocation has not been substantially consumed.

Where applicable consumer protection laws in your jurisdiction mandate a specific withdrawal or refund period, we honour those rights in full.

1. What qualifies for a refund

  • The workspace plan purchase was made within the last 14 calendar days.
  • The workspace evaluation quota included with the plan remains unused (or less than 5% used for initial testing).
  • The account is in good standing and has not been suspended for abuse or fraudulent payment activity.

2. What does not qualify

  • Workspace plans where the included evaluation capacity has already been consumed by completed test runs.
  • Purchases older than 14 days, unless required by mandatory consumer law in your jurisdiction.
  • Accounts suspended for breach of our acceptable use policy.

3. Billing errors and platform incidents

If you were charged twice for the same plan or experienced a verified platform error, we will refund or correct the charge in full regardless of the 14-day window. Send us the transaction reference and we will reconcile it immediately.

4. How to request a refund

  1. Email contact@open-gray.com from the email address registered on your workspace account.
  2. Include your transaction receipt or payment date and the reason for your request.
  3. We review the request within one business day and issue the refund through our Merchant of Record payment processor.

Approved refunds are returned to the original payment method, normally appearing on your statement within 5 to 10 business days depending on your card issuer.

5. Contact

Billing and refund support: contact@open-gray.com