Refund policy

Effective September 24, 2026

Summary

Unused credits can be refunded within 14 days of purchase. Credits you have already spent on completed generations cannot be refunded, because the underlying provider has already charged us for them.

1. What qualifies

• The purchase was made within the last 14 days.
• The credits being refunded are still on your balance.
• The account is in good standing and not suspended for abuse.

2. What does not qualify

• Credits consumed by successful API requests, including requests whose output you were unhappy with.
• Purchases older than 14 days, unless required by law in your jurisdiction.
• Accounts suspended for breach of the acceptable use policy.
• Chargeback attempts made without contacting us first, which we will contest.

3. Billing errors and incidents

If you were charged for a request that failed on our side, or charged twice for the same payment, we correct it in full regardless of the 14-day window. Send us the request time and, if you have it, the response identifier, and we will reconcile it against our usage log.

4. How to request a refund

1. Email contact@open-gray.com from the address on your account.
2. State the payment date, the amount, and how many credits you want refunded.
3. We confirm the balance and, if eligible, submit the refund to Whop.

Approved refunds are returned to the original payment method by Whop, normally within 5 to 10 business days depending on your bank. The corresponding credits are removed from your balance when the refund is issued.

5. Account closure

If you close your account with a positive balance purchased in the last 14 days, we will refund the unused portion automatically. Older balances are forfeited on closure, so please tell us before you close the account if you want them refunded.

6. Contact

Samuel Baker · 757-238-9262 · contact@open-gray.com
3113 Kildeer Drive, Crittenden, VA 23314